Job Gross Margins

One of the most important measures of effective performance is gross margin:  the difference between the total costs and the total invoiced revenue for a given job.  With today's release, authorized users can now easily see the gross margin associated with each job and determine at a glance if that job's financial performance is within expected bounds.

The gross margin is displayed in the upper right corner of each job, directly beneath the existing invoice total.  Both the gross margin dollar amount and percentage are displayed:

If some, but not all, of your job items have costs assigned, then you will see a warning that the displayed margin may be inaccurate:

If you do not record costs on any of your job items, the job margin will not be displayed at all.

IMPORTANT:  Job margins are displayed only to users who have permission to view and edit labor item costs AND view or edit non-labor item costs.  They must also have permission either to view invoices or to manage invoices.  Users who have not been granted all of these permissions will not see the gross margin display.

Contract Review Dates

Many ServiceTrade customers wish to perform a scheduled review of their outstanding contracts at a specified time -- either a given amount of time from the beginning of the contract (for example, 6 months after the contract was initiated), or a given amount of time before the contract ends (for example, 3 months before contract expiration). 

To support this need, it is now possible to specify the review date for any contract:

This review date is displayed both on the contract page...

...and in the contract list:

You can also search the contract list to find all contracts that need review in a given timeframe:

Contract Terms and Conditions

ServiceTrade provides you with the ability to specify default terms and conditions that apply to your jobs and quotes.  However, you may find that some customer engagements require you to use alternative terms and conditions; for instance, when performing work on a government facility, you may be required to adhere to terms and conditions provided to you by that government agency instead of the terms that you typically use. 

It is now possible to provide terms and conditions at the individual contract level, through the new terms and conditions feature on the contract page.  By default, all contracts will use the account's default terms and conditions...

...but you can choose specific job and/or quote terms to be used instead, whenever a job or quote is created using this contract:

As before, you can always override the terms and conditions assignment on any individual job or quote.

IMPORTANT: Contract-specific terms and conditions are applied to quotes and jobs only when the contract is selected during job creation.  If you create a job (or quote) and then assign its contract afterwards, the contract's special terms and conditions will not be applied.  However, you will see a warning if a given job's (or quote's) assigned terms and conditions do not match the job's (or quote's) contract's terms and conditions:

Asset API Improvements

The following changes have been made to the asset API endpoint:

  • It is now possible to search the asset endpoint for all assets associated with a given appointment.  All assets associated with non-canceled services on that appointment will be returned.
  • It is now possible to search the asset endpoint for all assets belonging to a list of service lines.  Note that you must also provide either a location or an appointment to limit the scope of the search.
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