Here are some error messages you may experience while using the Accounting Connector for ComputerEase.

AR Invoices

Error 20000001: No invoices found.
There were no invoices in ServiceTrade in 'OK' status in the date range that you specified.  Try using a different date range.

Item 'XXXX' not found
One of the invoices that you are attempting to import uses an item code that does not exist in ComputerEase.  You can either:

  • Edit the invoice in ServiceTrade and change the item code to one that does exist in ComputerEase, OR
  • Add the item to ComputerEase

Customer 'XXXX' not found
One of the invoices that you are attempting to import is for a customer that does not exist in ComputerEase.  Add the customer to ComputerEase.

Customer '' not found
The empty customer ID error message (customer '') means that the customer record in ServiceTrade does not have an external ID that "points" to the corresponding customer in ComputerEase.  To fix:

1. Find the customer record in ComputerEase (create it first, if it does not exist).  Make a note of the customer number (which may not actually be a number).

2. Find the corresponding customer record in ServiceTrade.  This may be either a location record or a company record, depending on your Accounting Connector configuration.
3. Click the blue link icon next to the record name to open the external ID popup.

4. Click 'Add an external ID'.

5. Enter the customer number from step 1 and click Save.

Payroll

Record #XXXX: Bad employee number
This means that the technician's user record in ServiceTrade does not have an external ID that "points" to the corresponding employee record in ComputerEase.  To fix:

1. Find the employee's record in ComputerEase (create it first, if it does not exist).  Make a note of the employee number (which may not actually be a number) in the title bar at the top of the employee record window.

2. In ServiceTrade, go to the user list and click on the record for this employee.
3. Click the blue link icon next to the user's name to open the external ID popup.

3. Click 'Add an external ID'.

4. Enter the employee number from step 1 and click Save.

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