ServiceTrade Support is available Monday-Friday, 9 am to 7 pm, Eastern Time, via a variety of methods depending on your subscription plan

These channels are listed below: 


Learning Center & ServiceTrade Certifications

  • Become a pro with ServiceTrade via our online courses.
  • The ServiceTrade Certification Program will put your team through the paces to ensure they are getting the most out of ServiceTrade so that your customers get the most out of their relationship with you.

Help Center

  • If you are reading this, you are already in the Help Center! This is our knowledge base of handy articles, how-tos, and release notes. 
  • Searching for your question here is the fastest way to get most answers, 24/7.

In-app messenger (Intercom)

  • The button at the bottom-right of ServiceTrade lets you reach our team with quick questions and access historical messages from us.
  • Select or higher plan required.

Email (support@servicetrade.com)

  • Get advanced help with technical questions.
  • Reach our setup and onboarding team.
  • Select or higher plan required.

Telephone (919-246-9900, option 2)

  • Speak with a support team member or leave us a voicemail for a quick callback.
  • We will call you back if you leave a voicemail.
  • For record-keeping and follow-up purposes, we will create an email support ticket for any inbound phone calls or voicemails.

After-hours Telephone (919-246-9900, option 4)

  • Reach our support team after hours (emergencies only).
  • Premium Plan is required.

Technical Account Manager

  • Dedicated support team contact and recurring meetings.
  • Available at the Enterprise plan.

Additional Support Services

  • Remote and Onsite training.
  • Website consultation.
  • Data import & bulk data changes.
  • Click here for a full listing of additional support services.

Did this answer your question?