The ServiceTrade mobile app is designed to function offline to some degree. (( NOTE: If using the Beta version of our mobile app, you will not be able to proceed without an internet connection. ))

The ServiceTrade Tablet View requires an internet connection.

Due to the possibility of technicians working in poor signal or no signal areas, you may wish to consider utilizing the below practices as part of your mobile strategy:

  1. Be prepared to utilize free Wi-Fi if available onsite. Seek the option to utilize locations' private Wi-Fi if acceptable to your company's management to do so, is allowed by any MDM (mobile device management that controls company-owned device, and if the location is willing to provide access and password to you.)
  2. Sync your appointments (sync button in Android or by pulling down on the appointment list in iOS) often. Make it a habit to sync before you head into a known dead-zone.
  3. Carry a "downtime kit" - a few blank copies of common forms (inspection, generic work order, etc). This captured info could be keyed back into the job in ServiceTrade later, as advised by the office. Forms can also be snapped/scanned by the mobile app when you return to an area with the usable reception later in the day.
  4. Have a designated contact or contacts in the office for situations where calls may be possible, but the data connection is non-existent or too poor. Call using cell or alternative (location landline phone, etc, if allowed). Office contact or another ServiceTrade desktop user may be able to provide enough information to facilitate job completion.
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