• If there is a "Time data not loaded yet" error, give the app a moment to load. If the issue persists, try to re-sync by pulling down on the screen with your finger and releasing.
  • If there is an error message that you are still clocked into a different appointment, attempt to clock out of that appointment. If the appointment is unavailable or you cannot find it, please contact your office with the relevant job number. If the office makes a manual time entry to close the time pair, it is essential that they choose the correct matching appointment, if there are multiple appointments on the job.
  • If you are still unable to clock-in after following the above steps, please delete and reinstall the ServiceTrade app.
  • If none of the above troubleshooting resolves your issue, please contact ServiceTrade support.

Updated 11/15/18

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