ServiceTrade's Service Link emails include information about all of a job's appointments by default.  For instance, if you have a job with three scheduled appointments, the Service Link email will include the dates of all three in the subject line and message body.

However, there may be times when including information about all appointments is not desirable.  You may wish to email your customer specifically about a single appointment on a given job -- for instance, if you use Service Links to confirm tomorrow's appointments.  To support these uses, it's now possible to choose to include details about all appointments or a single appointment in your Service Link emails -- or to not mention specific appointment dates/times at all.

By default, all appointments are included in the email message, just as they were before:

However, you can choose a specific appointment to mention in the email:

Or you can choose to not mention any specific appointment dates/times in your email message at all:

This will determine which Appointment information is shared in the Service Link email. Here are the three different outcomes you can now send.

"Do not include appointment details": 

"Current appointment (10/19/2018 9:30 AM EDT)":


"All 3 appointments":

And that's Appointment Details in Service Link Emails. 

[Last updated on October 18, 2018]

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