If you are unable to scan paperwork in the mobile app or are reviewing a job and find uploaded paperwork that is garbled or unreadable, take these steps to resolve the issue:
- Normally this is caused by the tech having something other than the paper in the image (usually a clipboard) when scanning paperwork using the mobile app.
- You can always see the original image that was taken by the tech on the Job page by clicking on the image under the Job Paperwork section.
- You can roll your mouse over the image and click the little pencil icon to "re-crop" the image properly by dragging the blue dots to mark the corners of the paper.
- You can also see why the image isn't being properly processed by our system; look for extraneous background stuff, and then show the techs how to place the paper on a solid (or as close to solid as they can) background with nothing in it, clipboards included.