Whether troubleshooting, creating training materials, or just sharing, often a screenshot is worth 1000 words, or 1000 emails back and forth.
Here are some how-tos on taking and editing great screenshots.
How to capture a screenshot:
How to edit a screenshot:
The Windows Snipping Tool has the ability to annotate and highlight built in. On a Mac? You may wish to try Apple's built-in Preview app, which can annotate, crop, and highlight images.
The Awesome Screenshot Tool (Chrome Extension) can annotate/highlight any local image files on your computer, as well as make a screenshot from any webpage or part of a webpage that you are currently viewing. It is well...awesome.