If you feel you should be seeing a job or appointment in the ServiceTrade mobile app and do not, follow these steps to resolve the issue, in order of most likely to least likely:

  1. Refresh the appointment list by pulling down on the screen with your finger and releasing.
  2. Is this an actual appointment, or an unscheduled job? If the latter, make sure that you have the Unscheduled box selected near the top of the screen. 
  3. Have the office make sure that the job/appointment is assigned to you, and scheduled if needed. 
  4. Have the office make sure that the appointment is released on the Dispatch Board or job page. It will have a green (and not gray) indicator if it is released.
  5. Have the office check for which specific username the appointment is assigned to. Be sure you are signed into ServiceTrade mobile with that exact username.

Updated on November 28, 2018

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