Uncommon errors:

  • The operation couldn't be completed. (NSURLErrorDomain error -1012)

This error will appear in the mobile app if the user does not have any Roles assigned to him/her. To fix, a ServiceTrade office admin must assign an "Account Tech" Role to the user. Learn more about assigning Roles here.

  • 403 Error

This error is exclusive to iOS devices.  If you experience this error, try logging out of the mobile app and logging back in.  If the issue persists, turn on airplane mode for 30 seconds, then turn it back off and try ServiceTrade again.  If the issue still persists, go to preferences (within ServiceTrade) and send us a debug log.

  • The data could not be read because it isn't in the correct format.

This error occurs when there is an issue with the users' permissions. This occurs most frequently with custom roles created by your company. Verify that the custom role created for the tech has the appropriate activity required to view the job.

  • Red Triangle Warning

This error symbol will appear next to attachments and photos that have failed to sync to ServiceTrade. 

For further information and troubleshooting, see our support article specifically for this issue:

Last Updated: 08/14/20

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