Allowlisting Your Email Settings for PartsManager Email Notifications

Adam Graetz
Adam Graetz
  • Updated

Important Note: PartsLedger is now PartsManager. PartsManager retains all of the parts purchasing and warehouse management automation benefits of its predecessor. To read more about this exciting change, click here.

 

This article provides recommendations for allowlisting and checking spam/junk email folders PartsManager, formerly known as PartsLedger, and our related products' email domains so that you can ensure that you and your customers are receiving all email notifications from PartsManager and other ServiceTrade products.

Allowlisting PartsManager Email Domains

The following is a list of PartsManager and our related products' email domains that will need to be allowlisted by your or your customer's IT administrator. This is especially important if you or your customer's company uses strict email filtering rules for incoming emails.

  • @partsledger.io
  • @servicetrade.com
  • @devicemagic.com (for ServiceForms users)
  • @nbesign.com (for NorthBoundary users)
  • @thinkific.com, @notify.thinkific.com (for Certifications)
    • If these emails routinely end up in Spam, consider adding noreply@notify.thinkific.com and notifications@notify.thinkific.com to the safe sender list in your email service provider settings (e.g. Outlook, Gmail).
    • If you are still not receiving emails from Thinkific, please visit their customer support.

Message Your Vendors

In PartsManager, Purchase Orders can be automatically sent to your Vendors when you 'Issue' them. Because these emails are sent from noreply@partsledger.io we recommend you reach out to your Vendors and notify them that they need to allowlist this domain. Otherwise, they may not receive these Purchase Order emails.

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Spam/Junk Email Filters

If you do not appear to be receiving PartsManager or our related products' email notifications, we recommend that you first check your spam or junk mail settings in your inbox to ensure that your email provider's spam/junk filters are not catching ServiceTrade emails.

Below are links to some resources from the most popular email platforms on how to check your specific services spam/junk folders.

Note: We do not provide customer support for Google Gmail and Microsoft Outlook. If you have issues with their software, please contact their customer support.

PartsManager Certification Email Troubleshooting

PartsManager and ServiceTrade Certifications use the LMS (Learning Management System) Thinkific.com 

Access to the PartsManager specific certifications can be found here: https://servicetrade-certification.thinkific.com/

Journey Dashboard is a resource to help you manager the Certification Enrollments for your team and view their progress.

Access to Journey Dashboard can be found here: https://journey.servicetrade.com/login

There are two typical scenarios in which you're users will be enrolled to the Certification Courses:

  • Enroll a user in one or more Certifications via the Journey Dashboard.
  • The enrollments are created on your behalf by a member of the ServiceTrade Team. 

We did not receive a Certification invitation email?

In the event that you or members of you team do not receive the Thinkific Enrollment Invitation emails here are some troubleshooting steps to take:  

  1. Request that the receiver checks their Junk/Email filter folders to look for a email from noreply@notify.thinkific.com.
    • In some cases, junk filter will catch the email and keep it from landing in their inbox.
  2. If there is no email found provide the following to the user: 
The invite link is made up of two pieces:
https://servicetrade-certification.thinkific.com/users/express_signin?email=
+
The user's email: example@email.com

Give the user the combined URL. This will allow them to accept the invite and choose a password to log into the Certification page.
Example: If the user's email is 'example@servicetrade.com' then the URL you would proved them would be as follows

https://servicetrade-certification.thinkific.com/users/express_signin?email=example@servicetrade.com

Bypass Spam Filter Video Walkthroughs

Bypass Spam Filter with Google Workspace

Bypass Spam Filters with Office 365

 

 

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