Using the Journey Dashboard

Welcome! Journey Dashboard is the tool you will use while onboarding with ServiceTrade during your Service Delivery Window.

The Journey Dashboard allows you to easily track your overall onboarding progress, any current tasks you may have due, and general information about your Onboarding Team. It also allows you to upload your customer data directly to your Onboarding Team for review and allows you to sign up your staff for the ServiceTrade Certifications.

Note: ServiceTrade holds security in the highest regard and assures its users that we will never request their login credentials. Your trust and data security are our top priorities.

Note: If you are not in implementation with ServiceTrade, and are using Journey Dashboard to only enrolling your staff in certifications, please review our Signing Users Up for ServiceTrade Certifications article.

Getting Access to Journey Dashboard

If you are the Project Lead, you should have been provided an invite link to the Journey Dashboard during your Kickoff Call. See the below image for what that email should look like.

If you are not the Project Lead and want access to the Journey Dashboard, please contact the Project Lead at your company, and they can invite you.

Note: These credentials are not the same as your ServiceTrade credentials.

https://journey.servicetrade.com/

Journey Dashboard Video Walkthrough

The videos below will walk you through using the Journey Dashboard. You can also view these videos anytime by clicking the Video Icon in the relevant sections pf the Journey Dashboard:

The Dashboard

The Dashboard allows you to easily track your onboarding's overall progress, any current tasks you may have due, and general information about your Onboarding Team.

The Data Intake Page

The Data Intake Page allows you to easily upload your customer data directly to your Onboarding Team for review.

The Certification Page

The Certification Page allows you to sign you and your staff up for the ServiceTrade Certifications. You can also track your staff's progress.

Note: If your staff aren't receiving their Certification Invite emails, please review this article.

The Admin Page

The Admin Page allows you to sign up your employees to the Journey Dashboard who will be helping manage the tasks assigned to them during the onboarding process.