Adding Deficiencies in the Mobile App

Derek Torres
Derek Torres
  • Updated

This article will walk you through adding Deficiencies in the ServiceTrade Mobile App.

Process

  1. Select the Appointment where you found the issue and select the Deficiencies button.
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  2. Select Add Deficiency
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  3. Write a description of the issue. Try to be as descriptive as possible. Once completed, tap Done and tap Next >
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  4. Tap Add Attachments (if applicable) by importing media from your library, taking a new video or picture, or by recording an audio memo. Once complete tap Save and then Next >.

    • You can repeat this step as many times as necessary. If no attachments, just tap Next >.
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  5. Select the Severity of the Deficiency: Inoperable, Deficient, or Suggested. Then tap Next >
  6. Select the Asset associated with this deficiency, then tap Next >
    • If you don't see the Asset, you may need to add the Asset to the Location first. Click here to learn about Adding Assets
  7. Select Current Status of Deficiency: New, Fixed, or Verified.
  8. Toggle on or off whether you would like the Deficiency Visible To Customer, then tap Next >
  9. Type a detailed Proposed Solution (if applicable), then tap Save.

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