When the App is Slow or Unresponsive

Adam Gurley
Adam Gurley
  • Updated
  • Make sure the phone has a good signal. If there is little to no signal in his/her area, you might see a loading slowness to any internet app. Try to load a website on the device. If the website loads, then that might confirm the signal is good.
  • If WiFi is present at the location, there may be a bandwidth limit, which could cause slowness.
  • On Android or iOS, force quit the app and re-open it. This may fix the error.  To force quit:

ANDROID

  1. Open the Settings app.
  2. Choose "Apps" (On some Samsung phones, touch the General tab atop the Settings app screen, and then choose the Application Manager item.)
  3. Touch the "Running" tab to view only active or running apps, or you can swipe left until the "Running" tab appears.
  4. Choose ServiceTrade.
  5. Touch the "Stop" or "Force Stop" button.
  6. Go back to your home screen and restart ServiceTrade.

IPHONE OR IPAD

  1. Double-tap the Home button in the bottom middle of your device.
  2. Swipe left until you find the ServiceTrade app.
  3. Swipe up on the ServiceTrade app to make it disappear, which force quits the application. On an iPhone X or later, press your finger onto the ServiceTrade app in this view and hold until a red X button appears in the top left corner. Tap this button.
  4. Go back to your home screen and restart ServiceTrade.

If issues persist after force quit:

  • On either Android or iOS, restart the device. This may fix the error.
  • Delete and reinstall the ServiceTrade App.
  • Check for updates of the OS on the device. Firmware or OS updates should be checked frequently.
  • Check for a ServiceTrade update in the App Store or in Google Play.
  • Restore the device. This would be a last resort option, as it takes quite some time and is the least likely to help - though it may. If no other troubleshooting efforts resolve your issue, you may wish to partner with your device admin / IT to accomplish this, and the following need to set the device back up.
  • At this point, if you have a good signal and have completed the above steps, it is unlikely that there is something wrong with your device or your environment.  It is possible that you are attempting to load a job that has an unusually high number of assets, deficiencies, or attachments.  The office should look into this further and possibly restructure the job or even the location.

    For example, some customers might put a "hospital" in as a single ServiceTrade location. Such a massive building with potentially thousands of assets is not our intended usage. You will have better results and more manageable jobs by dividing a hospital/campus/large entity up into its physical buildings ("Women's Center," etc.) or, if truly one physical building, by its logical divisions (West Wing, Heart Center, etc.).

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