Sending En Route Notifications to Customers

The ServiceTrade Mobile App allows Techs to send En Route Notifications when they are on the way.

This article will walk Technicians through the process of sending En Route Notifications.

Sending En Route Notifications

1. Tap to select a relevant Job on the Appointments List.
2. Swipe left on the Clock In and Out bar to view the En Route section will appear.
3. Tap the bar, to expand the En Route section.
4. Tap the Notify Customer button.
5. Tap to select a contact or contacts.
   • These contacts are your Location's contact
6. Select the Estimated Arrival Time.
7. Your customer receives an email notification, notifying them of the technician's status.