Additional Resources in the Device Magic Help Center

Important Note: ServiceForms is now ServiceTrade InspectionManager. InspectionManager retains all of the inspection automation benefits of its predecessor but with some important additions. To read more about this exciting change, read more here.

Additional Resources in the Device Magic Help Center

The Device Magic Help Center has a wealth of useful resources for understanding and using the application successfully. This article lists and links to some of those resources that you may find helpful. The complete collection of Device Magic articles can be found here.

Getting to Know Your Management Console

A comprehensive guide to navigating the Management Console, the central hub of your Device Magic account.

Custom Branding

How to add your company’s logo to the Device Magic Mobile Forms app for your organization (requires an Enterprise Plan with DM). 

Groups for Devices and Forms

How to organize Devices and Forms so only certain Devices have access to certain Forms.

Managing Users and Roles

How to manually add new users to your organization and manage their permissions.

Customizing Your Forms

A collection of articles that will help you understand the various types of form fields and their capabilities. 

Updating an Existing Word or PDF Template

How to update your template if you make changes to your mobile form.

Email Someone from a Form Answer

How to send submission data to an email address collected on the form (for example, a customer).

Destination Rules

Instructions on how to set rules that determine when a Destination is active, based on the data collected from your forms.

Using the “Drafts” Tab

How to access, copy, and submit forms saved as drafts in the Mobile Forms application.

In-App Settings

Instructions on how to navigate and utilize the in-app settings for the Mobile Forms application, for both Android and iOS.

Identifying the Status of a Form Submission

How to locate a missing submission in your Management Console.

Why is Data Missing from My Custom Word/PDF Document?

How to troubleshoot missing data in your form submissions.

Editing Form Submissions

How to edit/update submission values in previously submitted forms. 

Resending Submissions

How to resend a submission to one or more of its Destinations.

Delivery Issues

How to troubleshoot issues/errors with form deliveries in the Management Console. If the delivery problem requires editing submission values, more information can be found here.

Fixing Stuck Submissions

Troubleshooting steps for forms that get stuck in the Mobile Forms app during submission.

Troubleshooting Application Crashes

Troubleshooting steps for if your Mobile Forms app crashes.