This article provides users with information regarding syncing errors with the Sage Intacct accounting integration for ServiceTrade.
Viewing the Error Log Inside of ServiceTrade
The error log gives you the option to resync after the correction has been made or check off that the error was resolved manually.
To view the error log inside of ServiceTrade:
- While logged into a ServiceTrade account with Admin permission, click your
account Avatar (top-right of the screen), then click Account Settings.
- Click on the Integration section.
- Click on the Intacct Connector.
- At the top of the Integration page you will see the error log.
Original Error→ 1 Error
|Retries to sync the failed transactions.
| Manually clears the transaction from the Error Log. Note: It doesn’t resync failed
Errors After Retry with Time Stamp
Example: The following Error was ‘Retried’ 3 times and failed 3 times.
Resolved Error has “Succeeded” Syncing to Sage Intacct
‘Manually’ Cleared Error
Green Check Box = The error has been manually cleared and CAN’T BE RESYNCED.