Viewing Your ServiceTrade Support History

Adam Gurley
Adam Gurley
  • Updated

With the help of the ServiceTrade support site, users are able to track support requests for themselves and for their organization. Before you begin, you will need to register your user on our support site.

To Register Your User

  1. Go to our support site.
  2. Click "Sign In" in the top right corner, then click "Sign Up" in the new window that appears.
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  3. Follow the steps to create your account.

To track your support requests

  1. Click your profile icon on the upper-right side of any help center page, and then click My activities.

    SupportHistory1.png

    By default, the page displays all requests that you have submitted.
  2. To filter your requests by status, select a request status from the Status menu.SupportHistory2.png
    • Open is a ticket that's been assigned to support and we are working to resolve it.
    • Awaiting your reply is a ticket that's been assigned to support, but we are waiting for more information from you before resolving the ticket.
    • Solved is displayed when work on the ticket is complete.
  3. To search your requests, enter a search term in the Search Requests box.
  4. To see details about a request, click the request title.

     

To track your organization's support requests

  1. Click your profile icon on the upper-right side of any page, and then click My activities.
  2. Click the Organization Requests link on the My Activities page to see all the requests in your organizations.

    Note: The link appears only if you're a member of a shared organization.

  3. To see details about a request, click the request title.

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