Viewing Your ServiceTrade Support History

Derek Torres
Derek Torres
  • Updated

The ServiceTrade Help Center allows users to track support requests for themselves and their organization. Before you begin, you will need to register your user on our Help Center.

Create a Help Center User

Click the following link to learn how to create a Help Center User.

How to Track Your Support Requests

Once you have created a user, you can view your support requests.

  1. Click your profile icon on the upper-right side of any help center page.
  2. Then click My activities.

    SupportHistory1.png

    • By default, the page displays all requests that you have submitted.

  3. To filter your requests by status, select a request status from the Status menu.SupportHistory2.png
    • Open - is a ticket that's been assigned to support and we are working to resolve it.
    • Awaiting your reply - is a ticket that's been assigned to support, but we are waiting for more information from you before resolving the ticket.
    • Solved  - is displayed when work on the ticket is complete.
  4. To search your requests, enter a search term in the Search Requests box.
  5. To see details about a request, click the request title.

     

How to Track Your Organization's Support Requests

  1. Click your profile icon on the upper-right side of any page
  2. Then click My activities.
  3. Click the Organization Requests link on the My Activities page to see all the requests in your organizations.

    • Note: The link appears only if you're a member of a shared organization.

  4. To see details about a request, click the request title.

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