Matisse van Rossum

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Activity overview

Latest activity by Matisse van Rossum
  • Matisse van Rossum created an article,

    How to Find Your Company's Account ID

    This article will outline two simple methods for finding your company's account ID in ServiceTrade.    Chrome Developer Tools Method You can use this method to find your account ID if you use Googl...

  • Matisse van Rossum created an article,

    An Overview of the ServiceForms Connector

    The ServiceForms Connector is the web application that connectsDevice Magic with your ServiceTrade account. This article will provide a basic overview of the Connector. Admin users of ServiceTrade ...

  • Matisse van Rossum created an article,

    Management Console Overview

    This article will provide a brief overview of the different parts of the Device Magic Management Console. You can login to your organization’s management console by visiting devicemagic.com after y...

  • Matisse van Rossum created an article,

    Adding a User to the Management Console

    This article will show you how to add a new user to your Device Magic Management Console. By default, you must be an “Owner” in your Device Magic organization to add new users.   Note: Adding a new...

  • Matisse van Rossum created an article,

    How to Change Time Zones

    This article will walk you through the steps to change your time zone in the Device Magic Management Console. A great deal of data is timestamped in your Management Console, such as when forms are ...

  • Matisse van Rossum created an article,

    How to Remove a Device from Your Organization

    This article will walk you through the steps of removing a device from your organization in the Device Magic Management Console.  After logging in to your Management Console, click the “Devices” ta...

  • Matisse van Rossum created an article,

    How to Delete a Dispatch

    This article will walk you through the steps to delete a Dispatch from the Device Magic Management Console. If a form is mistakenly dispatched to a technician, or if for some reason the tech is no ...

  • Matisse van Rossum created an article,

    How to Edit Submission Data and Resend Submissions

    Sometimes it may be necessary to edit part of a submission, or resend a submission to one or more of its destinations. This article will walk you through those processes.  First, after logging in t...

  • Matisse van Rossum created an article,

    How to Export a Form's Submission Data

    The Device Magic Management Console allows you to export submission data as either an Excel File (.xlsx) or as a Comma-separated file (.csv). This article will walk you through the steps for that p...

  • Matisse van Rossum created an article,

    How to View a Technician's Submissions

    This article will walk you through the steps to view a specific technician’s submissions in the Management Console. There are a couple of different ways to do this, depending on whether you want to...