Matisse van Rossum
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Articles
Recent activity by Matisse van Rossum-
How to Find Your Company's Account ID
This article will outline two simple methods for finding your company's account ID in ServiceTrade. Chrome Developer Tools Method You can use this method to find your account ID if you use Googl...
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How ServiceForms Works: A Product Overview
Welcome to ServiceForms! This exciting product offers a dynamic way for technicians to fill out paperwork in the field, and to complete automated actions within ServiceTrade, such as creating or up...
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How to View a Technician's Submissions
This article will walk you through the steps to view a specific technician’s submissions in the Management Console. There are a couple of different ways to do this, depending on whether you want to...
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Adding a User to the Management Console
This article will show you how to add a new user to your Device Magic Management Console. By default, you must be an “Owner” in your Device Magic organization to add new users. Note: Adding a new...
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How to Change Time Zones
This article will walk you through the steps to change your time zone in the Device Magic Management Console. A great deal of data is timestamped in your Management Console, such as when forms are ...
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How to Remove a Device from Your Organization
This article will walk you through the steps of removing a device from your organization in the Device Magic Management Console. After logging in to your Management Console, click the “Devices” ta...
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How to Edit Submission Data and Resend Submissions
Sometimes it may be necessary to edit part of a submission, or resend a submission to one or more of its destinations. This article will walk you through those processes. First, after logging in t...
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How to Export a Form's Submission Data
The Device Magic Management Console allows you to export submission data as either an Excel File (.xlsx) or as a Comma-separated file (.csv). This article will walk you through the steps for that p...
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An Overview of the ServiceForms Connector
The ServiceForms Connector is the web application that connectsDevice Magic with your ServiceTrade account. This article will provide a basic overview of the Connector. Admin users of ServiceTrade ...
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Management Console Overview
This article will provide a brief overview of the different parts of the Device Magic Management Console. You can login to your organization’s management console by visiting devicemagic.com after y...